Privacy Policy

CloudSupply (“we”, “us”, or “our”) provides a centralized print-on-demand procurement platform that helps nonprofits, campaigns, and brands design, order, and manage print, direct mail, and marketing materials. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By creating an account or using CloudSupply, you agree to the practices described here.

Information We Collect

• Account information: your name, email address, and authentication details. Passwords are stored in hashed form, never in plain text.
• Organization & brand details: brand name, website, logo, tagline, brand color, and organization type you provide when setting up your workspace.
• Order information: products selected, quantities, pricing, shipping addresses, and order history.
• Recipient & mailing data: contact lists and addresses you upload for direct mail, EDDM, and newsletter campaigns. You are responsible for having permission to use those addresses.
• Designs & content: prompts, uploaded files (such as PDFs and images), and AI-generated design concepts created within your workspace.
• Payment information: payments are processed by Stripe. We do not receive or store your full card number. We may retain transaction references and billing records.
• Communications: messages, support requests, and transactional or marketing emails sent to or from your account.
• Usage & analytics: aggregated information about how you use the platform, used to improve performance and reliability.
• Marketing subscribers: email and optional name submitted through public signup forms on our marketing pages.

How We Use Your Information

We use your information to operate and provide the service, process and fulfill orders, generate and store designs, communicate with you about your account and orders, send requested marketing updates, secure the platform, comply with legal obligations, and improve our products. Where AI-assisted design is used, your prompts and uploaded content may be sent to our AI providers to produce the requested concepts.

How We Share Your Information

We share information only as needed to operate the service and as described here:

• Fulfillment & print partners: the details needed to produce and ship your orders, including artwork, quantities, and shipping addresses.
• Payment processor: Stripe, to handle billing.
• Email & delivery providers: to send transactional and marketing emails on our behalf.
• AI & integration providers: to power design generation and connected services you enable.
• Service providers: hosting and infrastructure vendors that help us run the platform.
• Legal compliance: when required by law, court order, or to protect rights, safety, or property.

AI-Assisted Design & Uploaded Content

When you use AI-assisted design tools, your prompts and any uploaded reference materials are processed to generate concepts. You are responsible for ensuring you have the rights to any content you upload. AI-generated output may resemble other outputs and is provided without warranty of uniqueness or fitness for a particular purpose.

Cookies & Similar Technologies

We use essential cookies to keep you signed in and remember preferences, and analytics tools to understand platform usage. You can control cookies through your browser settings, though disabling them may affect some features.

Data Retention

We keep your information for as long as your account is active or as needed to provide the service. Order and billing records may be retained longer to meet legal, tax, or accounting requirements. You can request deletion of your data, subject to those obligations.

Security

We apply reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your Rights & Choices

• Access, correct, or update your account and organization details.
• Request a copy or deletion of your personal data.
• Unsubscribe from marketing emails at any time using the link in each message.
• Close your account, which stops further use of the service.

Marketing Communications

We send transactional messages (such as order updates and account notices) as part of operating the service. Marketing emails are sent only to those who opt in, and you can unsubscribe at any time. Public signup leads are stored for future communication and lead management.

Children’s Privacy

CloudSupply is not intended for individuals under 16. We do not knowingly collect personal information from children. If you believe a minor has provided us information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Material changes will be communicated through the platform or by email where appropriate.

Contact Us

If you have questions about this Privacy Policy or your data, contact us through the support option in your CloudSupply account. We will respond in accordance with applicable law.